International general terms & conditions

1. Seller

These terms apply to products ordered via the internet and relate to International orders only, being orders where, as applicable, delivery is to be made outside the UK.
Internet offers relate to internet transactions only and may not be available in store.
The Seller is Stefano Lago, a brand of We The Agency limited.
Registered in England and Wales company.
Registered office 6 BRUCE GROVE TOTTENHAM LONDON N17 6RA. VAT No: GB160593313

2. Order process

2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below). Not all products on the website are available in all countries as shopping baskets are not transferrable by country. Changing delivery country once you have added products to your basket may result in removal of these products from your new country basket.
2.3 We take payment from your card or your selected method of payment when we process your order and have checked your details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.4 If you enter a correct e-mail address we will send you an order confirmation e-mail and order update e-mail(s). These do not constitute our acceptance of your order and no contract is formed by virtue of you receiving these emails from us.
2.5 Unless we have notified you that we do not accept your order, or you have cancelled it before our acceptance of your order, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card or otherwise taken payment (see 2.3 above) or we have sent acknowledging e-mails or order updates (see point 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so, your order will be amended. Otherwise, we will treat any order as cancelled.
2.6 The contract will be formed at the place of dispatch of the products.
2.7 All orders that you place on this website will be subject to acceptance of your order by us in accordance with point 2.5 of these terms and conditions.
2.8 Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
2.9 Please note that for some international deliveries, any manufacturer warranty may not be valid, manufacturer service offerings may not be available, product manuals, instructions and safety warning may not be in destination country languages and products and their accompanying materials may not be in accordance with specific standards, specifications and labelling requirements in the country of delivery. We do not accept any liability for any loss or liability caused due to these circumstances, including (without limitation) any delay or failure in delivery. If you have any questions on this, please raise them with us before placing your order.
2.10 You are responsible for ensuring that the product you have ordered can be lawfully imported into Australia. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of Australia. You are advised to make any necessary checks before ordering.
2.11 Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.
2.12 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
2.13 Product packaging may vary. The packaging of the product may vary from that shown on our website.

3. Payment

3.1 You must pay for the products before we deliver them. Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment. We do not accept gift card payment for international delivery.
3.2 The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.
3.3 A delivery charge will be applied at checkout, please view our delivery charges.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. We will not accept an order if there is a pricing error.
3.5 All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.

4. Delivery

4.1 All deliveries to destinations outside the UK may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you.
Please note that you must comply with all applicable laws and regulations of the country to which the products are to be delivered. It is your responsibility to ensure the importation of the products you order is permitted in the country you specify for delivery. This may cause delay in delivery to you for which we do not accept any responsibility.
4.2 Before placing an order, it is your responsibility to check that any products ordered from stefanolago.com comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products and you accept full risk of this.
4.3 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
4.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
4.5 We may suspend the delivery of products to you if we need to:
a. deal with technical problems or make minor technical changes.
b. Update the product to reflect changes in relevant laws and regulatory requirements.
c. Make changes to the product as requested by you.
4.6 We will immediately suspend any delivery if payment is not made or withdrawn at any time for the product.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW

5. Cancellation

If, for any reason, you wish to do so you have the right to cancel any order you have placed. Where the products have been delivered to you, you may cancel them up to 14 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.
The following procedures will apply:
5.1 You can email our Online Customer Services Team at cancellation@stefanolago.com. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us.
5.2 For instructions on how to return an order, please visit the Returns section.
5.3 Where a product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a product has a major defect, you are entitled to:
(a) reject the goods and receive a refund;
(b) reject the goods and receive an identical replacement, or one of similar value if reasonably available; or
(c) keep the goods and receive compensation for the drop in value caused by the problem.
We will also refund the full cost of the product and delivery charge and the cost of posting the products back to us via your local postal office up to a maximum of $16 per kg. We are not responsible for any damage or loss to products which are returned to us. We recommend that you use a recorded delivery service when returning products. To the full extent permitted by law, we reserve the right to refuse to grant a refund in respect of any products which are returned to us in a damaged state or which do not reach us for any reason. A proof of return and any documentation including details of any taxes paid must be obtained. In these circumstances, you must email Customer Services to arrange your refund before returning your products, please refer to our Returns & Refunds section. for further details.

6. Returns

6.1 In addition to your cancellation rights as described in point 5, we have an online refund policy, for further details please refer to the Returns section.
6.2 You will be liable to pay the cost of returning unwanted products back to us.
6.3 Where a product is faulty, damaged or materially mis-described we will refund the original delivery charge and the cost of posting the products back to us via your local postal office up to a maximum of £7.50 per kg. We are not responsible for any damage or loss to products which are returned to us. We recommend that you use a recorded delivery service when returning products. We reserve the right to refuse to grant a refund in respect of any products which are returned to us in a damaged state or which do not reach us for any reason. A proof of return and any documentation including details of any taxes paid must be obtained. You must email Online Customer Services to arrange your refund before returning your products.

7. General

7.1 THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW.
7.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation or breach of your legal rights in relation to the products themselves.
7.3 We are not liable for business losses. We only supply our products for domestic and private use. If you use the products for any commercial, business or re-sale purposes we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
7.4 We will use the personal information you provide to us:
(a)to supply the products to you;
(b)to process your payment for the products; and
(c)if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
7.5 Nobody else has any rights under these terms and conditions. This contract is between you and us.
7.6 If we delay in enforcing any of these terms and conditions we reserve the right to do so at a later date.

8. Cancellation and Refunds

Cancelling your order:
You can cancel your purchase within 14 days of receiving your order. However, once payment has been processed orders cannot be stopped. In order to cancel your order you will be required to return your parcel with 28 days via one of our return options. Alternatively you can refuse delivery once the parcel arrives. See more about cancellation terms & conditions.
Changing delivery information for your order:
• Unfortunately this is not possible once the order has been placed.
Adding items to your order:
• Please place a new order for these items.

9. Shipping and Returns

Shipping and Return costs are under the company responsability. No extra charge will be asked.